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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cynthia Perez

December 17, 2025

5  out of  5
rating by Cynthia Perez
"Great customer service! Ms. Myrna Ayala is professional and friendly. She is easily accessible and knowledgeable. Im very happy with their service."
We responded:
"Thank You we appriciate your business"
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santiago “Artillery0988” herrera

December 17, 2025

5  out of  5
rating by santiago “Artillery0988” herrera
"Raylynn Estrada really helped me in my time of need. She was attentive in getting me a quote so I can be on my way. Thank you so much for your kind service. And thanks to STATE FARM."
We responded:
"Thank You for your business. Our agency is always here to help you."
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Rich Ayala

December 17, 2025

5  out of  5
rating by Rich Ayala
"Myrna was extremely helpful getting us life insurance for my family. We did 4 total policies. The process was easy and non pressure. Thank you Myrna and State Farm for your great customer service! I highly recommend this office in Downey"
We responded:
"Thank You Richard"
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Gabriel Zavala

December 6, 2025

5  out of  5
rating by Gabriel Zavala
"Myrna was great. She has excellent customer service and is very nice. Definitely recommend."
We responded:
"Thank You Gabriel we appriciate your business"
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Peterson Investigations

November 12, 2025

5  out of  5
rating by Peterson Investigations
"Lou is one of the most knowledgeable insurance agents I have ever dealt with. He took the time to talk to me about my specific needs. He was very communicative and the rates were very competitive. I highly recommend Lou Grimaldi for all of your insurance needs!"
We responded:
"Thank You Eric We appriciate your business"
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Henry Panti

November 9, 2025

4  out of  5
rating by Henry Panti
"Mrs. Cindy Carbajal is one of the best and great customer service and friendliness. I have received from her great service And she is one of the reason, that I have being staying with them. she always finds great deals . Thank you and keep the great job!"
We responded:
"Thank Henry for your trust in our agency Lou Grimaldi"
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Leopoldo Urbina

November 7, 2025

5  out of  5
rating by Leopoldo Urbina
"Been with State Farm for almost 20 years already they always they have great customer service always helpful"
We responded:
"Thank you for confidence in our agency."
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Manda Fleet

November 7, 2025

5  out of  5
rating by Manda Fleet
"Fantastic customer service and awesome pricing. For me and my son.. id HIGHLY recommend going to get insurance through Lou. I was shopping for new rates because life is so expensive and I was floored at the numbers!!!! You won't regret it! Get your quote today!"
We responded:
"Thank You Manda for confidence in our office and I am glad Rae was able to help you with your Auto insurance needs. We are here 24/7 to help you Regards Lou"
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Joey Hofmann

October 30, 2025

5  out of  5
rating by Joey Hofmann
"Lou and his team are always there when i call, with the answers or actions that I need. Good rates and fantastic customer service. thanks Lou"
We responded:
"Thank You Joey, We appriciate your business and trust in myself and our Agency. Regards Lou"
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Angelina Alcocer

October 30, 2025

5  out of  5
rating by Angelina Alcocer
"I spoke with Raelynn over the phone, and she was very kind and patient the entire time. She took her time helping and explaining everything clearly and made sure I understood all my options.👍"
We responded:
"Angelina Thank you for your Auto business as well as allowing us to help you with your Life Insurance needs. Regards Lou Grimaldi"
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J King

October 23, 2025

5  out of  5
rating by J King
"Rae was awesome. She did an excellent job when it came to responding back to my messages. Her consistency was great. Rae deserves a raise and shows what customer service truly is. Spectacular job Rae!!!!"
We responded:
"Thank You very much for your kind words about Rae. We appreciate you trusting us with your Auto insurance. She is truly a gem. We are here for you 24/7. Our customer service is what differentiates us from everyone else. Thank You Lou Grimaldi"
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Melissa Gutierrez

October 17, 2025

5  out of  5
rating by Melissa Gutierrez
"I can’t recommend Louis Grimaldi State Farm Agency enough! Today, Cindy helped me update my life insurance policies and set me up with my renters insurance!! she was incredibly professional, pleasant, and made the whole process smooth and easy. Even after moving to Arizona, I’ve chosen to keep Louis Grimaldi’s office as my insurance agency because I truly trust them. Having worked at this office for a few years, I can honestly say I wouldn’t trust anyone else with my insurance needs. The entire team is caring, knowledgeable, and always goes above and beyond to make sure every customer is well taken care of. They truly listen, explain everything clearly, and ensure you fully understand your options. If you’re looking for an insurance office that genuinely cares and treats you like family, this is the place to go! The best part is, they don’t just insure clients in California they can also take care of you in Arizona and Nevada. Louis and his team are truly the best in the business!"
We responded:
"Thank You Melissa for you confidence in our agency for your Auto/Homeowners and Life Insurance. We are always here to help you Regards Lou"
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Steven Scott

September 16, 2025

5  out of  5
rating by Steven Scott
"I've worked with Lou Grimaldi as my insurance agent for over 15 years, and he’s consistently gone above and beyond. Whether it was a car accident or a homeowner’s claim, Lou always advocated for me and made the process smooth and stress-free. He’s incredibly knowledgeable, responsive, and genuinely cares about his clients. Even when I’ve had questions about insurance matters unrelated to my policies with him, Lou has always been willing to help. That kind of dedication is rare. I highly recommend Lou for anyone looking for an agent who’s not just professional, but truly invested in your well-being."
We responded:
"Thank You Steve it is a pleasure insuring your homeowners in California and your rentals in Arizona.I am here for you anytime you need me. Thank You for your confidence in myself and my team. Regards Louis Grimaldi"
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Fernando Rivera

July 18, 2025

5  out of  5
rating by Fernando Rivera
"Happy and grateful to have my insurance with Lou and State Farm"
We responded:
"Thank You Fernando. We appreciate you and we are always here for you Regards Lou Grimaldi"
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Tim Gross

July 17, 2025

5  out of  5
rating by Tim Gross
"The staff at Grimaldi State Farm are the best in the business. They're extremely helpful and very responsive. My previous State farm agent retired and Grimaldi took over his clients and I can honestly say I am more than pleased with the service that I have received from the staff at this office. Rae is one of the best insurance agents!!"
We responded:
"Thank You Tim we appriciate your confidence with our Agency Regards Lou Grimaldi"
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Marina Estrada

May 23, 2025

5  out of  5
rating by Marina Estrada
"Raylynn was super helpful and quick to help me get my insurance!"
We responded:
"Thank you for trusting our agency with your insurance needs. We appreciate you, Marina"
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Rosa Arizqueta

May 13, 2025

5  out of  5
rating by Rosa Arizqueta
"All State Farm employees are the best, especially Cindy, l am so happy to make business with them!!"
We responded:
"Thank You Rosa we appreciate your business. Regards Lou"
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Alejandra Vargas

May 3, 2025

5  out of  5
rating by Alejandra Vargas
"Great customer service by Cindy. Agents go above and beyond to provide the best experience possible. Have had great experiences with all agents with State Farm."
We responded:
"Thank You Alejandra for your trust in our agency for over 15 years. We appreciate you and your families business Regards Lou"
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Jenni Garrido

April 17, 2025

5  out of  5
rating by Jenni Garrido
"We've been insured with Lou Gramaldi for over 25 years now. He has helped insure us as our family has grown and expanded over the years. Cindy and all of the staff are always so helpful in answering any questions I might have. They are also so proactive in ensuring we have adequate insurance coverage, but at the most affordable price. It has been such a pleasure being a client of theirs all of these years!"
We responded:
"Thank You Jenni for trusting me and my team with your insurance for over 25 years. We are here to help you and I appreciate your trust in myself, Cindy and my agency. Lou Grimaldi "
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luis ortega

March 26, 2025

5  out of  5
rating by luis ortega
"Great communication!"
We responded:
"Thank You Luis for trusting our Agency with your Auto Insurance and Life Insurance needs. We appreciate your business. Lou Grimaldi"
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Ray Garcia

February 5, 2025

5  out of  5
rating by Ray Garcia
"Raylynn Estrada is easy to communicate with. She made the process of securing coverage a breeze. I highly recommend."
We responded:
"Thank You Ray. Our goal is to make the process of insurance as easy as possible. Regards Lou Grimaldi "
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Andrew Salazar

January 18, 2025

5  out of  5
rating by Andrew Salazar
"Great agent and great customer service. Also special shoutout to Raylynn for all of the recent help!"
We responded:
"Thank You Andrew. We are always here to help you Regards Lou"
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Rose Virgen

January 16, 2025

5  out of  5
rating by Rose Virgen
"We have been a State Farm family for a long time. Our original agent retired and then we found the Grimaldi’s. We are very grateful and satisfied with Lou our agent, his lovely wife Christina and his entire office for all their great care and knowledge for our insurance needs. I always tell my friends and family that if they want an agent and office that will look out for their best interest and educate them properly on insurance to look no further than to Lou’s agency. A big shout out and thank you to the whole Grimaldi agency!"
We responded:
"Thank You Rose. We appreciate you and your families confidence with your home and auto insurance. We are always here to help you. Regards Lou "
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Buffy Bullis

January 12, 2025

5  out of  5
rating by Buffy Bullis
"I have been extremely pleased with the service that I've received from Lou and his team. I have been a customer for many years, and Lou and his team are always helpful, professional, and responsive. I would strongly recommend this State Farm office."
We responded:
"Thank you Buffy for being a long term customer with your home, earthquake, umbrella and auto insurance. We appreciate your loyalty and thank you for your feedback regarding our office. Regards Lou Grimaldi"
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Susan Grubbs

January 11, 2025

5  out of  5
rating by Susan Grubbs
"I live out of state, and Lou handles my rental properties insurance in California, so I have the experience of dealing long distance with Lou. Lou always takes the time to explain my coverages and makes sure my coverage is update. Plus his office also has excellent knowledgeable staff members. If you want a professional insurance agent, I highly recommend Lou."
We responded:
"Thank You Susan. I appreciate your business and your kind words. I always strive for excellence. Your trust in me and my staff is greatly appreciated."