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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jenn M

Jenn M

April 22, 2026

5  out of  5
rating by Jenn M
"Shout out to Raylynn, she was very helpful and made sure she answered all the questions I had about a policy. She kept it professional and didn’t have an attitude about it. That’s the type of attitude customers can appreciate. Will be returning just for her 👏🏽👏🏽👏🏽"
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julia sanchez

April 22, 2026

5  out of  5
rating by julia sanchez
"Raylynn was very helpful! Best Agent State Farm has ever had !"
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RUBEN HERRERA

April 22, 2026

5  out of  5
rating by RUBEN HERRERA
"Very freindly and efficient customer service. Thank you so much to Raquel for ability to answer all my questions in a very courteous and professional manner. Ruben H."
We responded:
"Thank You for the confidence in our team. Regards Lou Grimaldi"
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A1 Copper Repipes Inc

April 16, 2026

5  out of  5
rating by A1 Copper Repipes Inc
"I’ve been with State Farm for over three years, and they consistently exceed my expectations. Recently, I worked with Rae Estrada to update my commercial policy. Rae Estrada was incredibly patient, taking the time to add and delete trucks and drivers. Their responsiveness is top-notch—whenever I have a question, I get a personal response within hours, not days. I highly recommend them to anyone looking for an agency that treats you like family!"
We responded:
"Thank You. We do our best to take of your needs quickly. Thank you for your trust in our agency. Regards Lou"
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ALEX GANDARA

April 14, 2026

5  out of  5
rating by ALEX GANDARA
"Excellent customer service called in to make some changes on my policy and they took care of me right away . Highly recommend the team they are awesome"
We responded:
"Thank you Alex We are always here for you with all your insurance needs Regards Lou"
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Chris Manning

March 24, 2026

5  out of  5
rating by Chris Manning
"Cindy was friendly, professional, and very responsive. After I paid off both of my mortgages, she helped update the billing on my homeowners insurance quickly and efficiently. The whole process was easy and seamless. Thank you, Cindy!"
We responded:
"Thank You Chris, We appreciate your confidence in our office. Cindy is AMAZING."
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marina gonzalez

March 21, 2026

5  out of  5
rating by marina gonzalez
"The best"
We responded:
"Thank You Marina. We appreciate your business."
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Alejandro Cruz

March 6, 2026

5  out of  5
rating by Alejandro Cruz
"Christina Grimaldi has a beautiful attitude towards customers. She always takes the time to help me with my questions."
We responded:
"Thank You for your kind words and trust in our agency. Christina is a knowledgeable agent with over 40 years of experience."
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Patrick Estrada

March 3, 2026

5  out of  5
rating by Patrick Estrada
"Amazing service."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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E0T3M

February 25, 2026

5  out of  5
rating by E0T3M
"Cindy was very helpful and kind"
We responded:
"Thank you for your business."
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William Larsen

February 23, 2026

5  out of  5
rating by William Larsen
"Lou and Christina are great agents who authentically care about the clients they serve on behalf of StateFarm. These big insurance companies are lucky to have the human touch that agents like Lou and his team bring to the tough moments of life when bad things happen and you need real people to help you navigate serious issues. I've been a client of Lou's for 10+ years as a resident of Downey, CA. So if you are looking for an agent that will work hard for you, Lou and his team are the ones—HIGHLY RECOMMENDED."
We responded:
"Thank You for your kind words William, my team and I are here for you and your family. "
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Christine C. Wallace

February 21, 2026

5  out of  5
rating by Christine C. Wallace
"She was great help. Thank you"
We responded:
"Thank You for your trust in our agency in Arizona."
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Christina Glass

February 11, 2026

5  out of  5
rating by Christina Glass
"Rae awesome. Very knowledgeable and consistent"
We responded:
"Thank You for your trust in our agency in Arizona"
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Sharon Secor

February 6, 2026

5  out of  5
rating by Sharon Secor
"Rae was extremely helpful in lowering my rates!"
We responded:
"Sharon, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Lou Grimaldi’s Team—we are always here to help!"
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Walter Oliva

February 3, 2026

5  out of  5
rating by Walter Oliva
"Christina Grimaldi is an amazing Agent she helped me resolve some issues that I had with my policies we were able to rectify the matter. She’s the reasons why I stay with State Farm."
We responded:
"Thanks so much for the amazing review, Walter! We really appreciate your support here in Downey . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Cynthia Perez

December 17, 2025

5  out of  5
rating by Cynthia Perez
"Great customer service! Ms. Myrna Ayala is professional and friendly. She is easily accessible and knowledgeable. Im very happy with their service."
We responded:
"Thank You we appriciate your business"
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santiago “Artillery0988” herrera

December 17, 2025

5  out of  5
rating by santiago “Artillery0988” herrera
"Raylynn Estrada really helped me in my time of need. She was attentive in getting me a quote so I can be on my way. Thank you so much for your kind service. And thanks to STATE FARM."
We responded:
"Thank You for your business. Our agency is always here to help you."
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Rich Ayala

December 17, 2025

5  out of  5
rating by Rich Ayala
"Myrna was extremely helpful getting us life insurance for my family. We did 4 total policies. The process was easy and non pressure. Thank you Myrna and State Farm for your great customer service! I highly recommend this office in Downey"
We responded:
"Thank You Richard"
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Gabriel Zavala

December 6, 2025

5  out of  5
rating by Gabriel Zavala
"Myrna was great. She has excellent customer service and is very nice. Definitely recommend."
We responded:
"Thank You Gabriel we appriciate your business"
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Peterson Investigations

November 12, 2025

5  out of  5
rating by Peterson Investigations
"Lou is one of the most knowledgeable insurance agents I have ever dealt with. He took the time to talk to me about my specific needs. He was very communicative and the rates were very competitive. I highly recommend Lou Grimaldi for all of your insurance needs!"
We responded:
"Thank You Eric We appriciate your business"
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Henry Panti

November 9, 2025

4  out of  5
rating by Henry Panti
"Mrs. Cindy Carbajal is one of the best and great customer service and friendliness. I have received from her great service And she is one of the reason, that I have being staying with them. she always finds great deals . Thank you and keep the great job!"
We responded:
"Thank Henry for your trust in our agency Lou Grimaldi"
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Leopoldo Urbina

November 7, 2025

5  out of  5
rating by Leopoldo Urbina
"Been with State Farm for almost 20 years already they always they have great customer service always helpful"
We responded:
"Thank you for confidence in our agency."
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Manda Fleet

November 7, 2025

5  out of  5
rating by Manda Fleet
"Fantastic customer service and awesome pricing. For me and my son.. id HIGHLY recommend going to get insurance through Lou. I was shopping for new rates because life is so expensive and I was floored at the numbers!!!! You won't regret it! Get your quote today!"
We responded:
"Thank You Manda for confidence in our office and I am glad Rae was able to help you with your Auto insurance needs. We are here 24/7 to help you Regards Lou"
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Joey Hofmann

October 30, 2025

5  out of  5
rating by Joey Hofmann
"Lou and his team are always there when i call, with the answers or actions that I need. Good rates and fantastic customer service. thanks Lou"
We responded:
"Thank You Joey, We appriciate your business and trust in myself and our Agency. Regards Lou"
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Anna Pairs

October 30, 2025

5  out of  5
rating by Anna Pairs
"I spoke with Raelynn over the phone, and she was very kind and patient the entire time. She took her time helping and explaining everything clearly and made sure I understood all my options.👍"
We responded:
"Angelina Thank you for your Auto business as well as allowing us to help you with your Life Insurance needs. Regards Lou Grimaldi"